Message Error 1609: The service did not start due to a logon failure. |
Cause of Error The Ctx_SmaUser account is disabled or the password has expired or changed. |
Solution Summary Open 'Computer Management'. Select 'Local Users and Groups'. Click 'Users'. Right-click the Ctx_SmaUser account, and click 'Properties'. Select appropriate options. Click 'OK'. Right-click 'Ctx_SmaUser' account, and click 'Set Password'. Open 'Services'. Double-click 'Citrix Print Manager service'. |
Solution Details Print Manager enables administrators to change paper size, bin, and other printer properties. The presentation server accesses the Print Manager service to print the required documents. 
To resolve the error:
1) Click 'Start', and select 'Settings'. 2) Click 'Control Panel'. (The 'Control Panel' window appears.)  'Control Panel' window3) Double-click 'Administrative Tools'. (The 'Administrative Tools' window appears.) 'Administrative Tools' window4) Double-click 'Computer Management'. (The 'Computer Management' console appears.) 'Computer Management' console5) Select 'Local Users and Groups'. 6) Click 'Users'. 7) Right-click the Ctx_SmaUser account, and select 'Properties'. NOTE: If the account is disabled, clear the 'Disable Account' check box.8) Select the 'User cannot change password' check box. 9) Select the 'Password never expires' check box. 10) Click 'OK'. 11) Right-click the 'Ctx_SmaUser' account, and click 'Set Password'. 12) Enter a new password. 13) Click 'Start', and click 'Run'. (The 'Run' dialog box appears.) 'Run' dialog box14) Enter 'services.msc' in the 'Open' box. 15) Click 'OK'. (The 'Services' window appears.) 'Services' window16) Double-click 'Citrix Print Manager service'. 17) Click the 'Log On' tab. 18) Enter the new password in the password fields. 19) Start the Print Manager service. |
Applies to Software Version Citrix Access Suite 4 |
Error: Logon failure when starting Print Manager service in Citrix Access Suite.
